Question 1

How to Submit a Support Request for Files

Accepted Answer

At Codefling, we strive to offer a seamless marketplace experience for creators. While we provide support related to account management, billing, and navigating the platform, it's important to understand that specific support for individual files or products is handled directly by the respective authors. If you encounter issues or have questions about a particular file you've downloaded, here's how you can reach out for support.

Step-by-Step Guide to Submitting a Support Request:

Navigate to the File's Page:

Locate and access the desired file's product page on codefling.com.

Access the 'Support' Tab:

Find the 'Support' tab, usually located at the top or side of the file's page, and click on it.

Initiate a New Support Request:

Inside the 'Support' section, hit the "New Support Request" button.

Complete the Request Form:

Title: Offer a brief yet descriptive headline for your support query.
Version: Specify the version of the file you're utilizing. This detail aids authors in pinpointing potential issues.
Body: Elaborate on your concern or question in this section. The more detailed you are, the better the author can assist you.

Additional Options:

Follow for Notifications: Enable this if you'd like to get notifications about any updates or replies to your query.
Make Private: For matters requiring discretion, turn this on so only you and the file's author can view the conversation.

|| Remember, each

Question 2

How to Submit a File

Accepted Answer

Staying in touch with the Codefling community and sharing your work is an essential part of the platform's ethos. Whether you've crafted a game-changing plugin, designed a captivating map, or built an indispensable tool, Codefling offers a streamlined process for file submissions. This guide will walk you through the steps to ensure your submission goes smoothly.

Instructions to Submit Your File

Ensure you're signed into your Codefling account. If you don't have one, you'll need to register first.
Find the "Submit a file" button, usually prominently placed on the main page or click here
Once on the submission page, you'll be presented with several fields and options to detail your file.

File Information

File Name (REQUIRED)

Clearly name your file to ensure users can easily identify its purpose or functionality.
Opt to "Follow this file" if you wish to receive notifications related to this file.

About This File (REQUIRED)

Draft a concise yet informative description detailing what your file does.

File Upload:

Drag and drop your file or click "choose files". Ensure it is one of the accepted types: txt, zip, cs, json, png, jpg, jpeg and does not exceed the 48.83 MB size limit.

Type (REQUIRED)

Decide whether your file will be free or paid.

Associate with Product(s)

If applicable, select products with which users must have an active purchase to download this file

Question 3

Adding an Alternative Contact to Your Account

Accepted Answer

On Codefling, the concept of 'Alternative Contact' extends beyond just another email for communication. It's about entrusting someone else – another user – with certain permissions to act on your behalf. This can range from viewing support requests to handling payments. Here's how to set it up.

What is an Alternative Contact?

An 'Alternative Contact' on Codefling is a user to whom you grant specific permissions on your account. Depending on what you allow, this user can:

Create support requests.
View certain or all support requests.
Handle payments, including viewing and paying invoices.

| This feature can be especially handy if you're collaborating with someone or have a team member assisting with your Codefling activities.

How to Add an Alternative Contact:

Pre-requisites:

The user you wish to add as an alternative contact should have an account on codefling.com. If they don't, they'll need to create one first.

Log In to Your Account:

Navigate to codefling.com and sign in with your credentials.

Access Account Settings:

Once logged in, head over to your account settings, typically found at the top-right corner.

Locate the 'Alternative Contact' Option:

Scroll or navigate until you find the 'Alternative Contact' section.

Input the User's Email Address:

Enter the email address associated with the user's Codefling account.

Select Purchases:

Here, you can specify which of your purchases the user will ha

Question 4

How to Change Your Password

Accepted Answer

|| Changing your password regularly is a good practice to ensure the security of your accounts online. If you need to change your password on codefling.com, follow these simple steps.

Prerequisites

Ensure you have access to the email address associated with your codefling.com account.
Make sure you're connected to a stable internet connection.

Step-by-Step Guide

Navigate to codefling.com: Open your preferred web browser and visit codefling.com.
Log in to Your Account: If you're not already logged in, click on the 'Sign In' button, usually located at the top-right corner of the page. Input your email or username and current password.
Access Your Account Settings: Once you're logged in, locate your profile picture or username at the top of the page. Click on your profile image or name, and from the dropdown menu, choose 'Account Settings'.
Navigate to the Password and Security Section: On the left sidebar within the 'Account Settings' page, find and select 'Change Password'.
Change Your Password:

Current Password: First, you'll be prompted to input your existing password. This is a security feature to confirm your identity.
New Password: Input your desired new password. Ensure it is strong by including a mix of uppercase, lowercase, special characters, and numbers.
Confirm New Password: Retype your new password to ensure there are no mistakes.

Save Changes: Click on the 'S

Question 5

Managing Notification Settings

Accepted Answer

Staying updated is essential, but sometimes, the influx of notifications can be overwhelming. On Codefling, you have the power to tailor your notification preferences to suit your needs. This article will guide you through changing these settings and shed light on why it's beneficial.

Why Modify Your Notification Settings?

Relevance: Avoid the clutter of unnecessary notifications by only receiving updates that matter to you.
Productivity: Minimize distractions by curbing frequent alerts and focus better on your tasks.
Data Usage: If you're using a mobile device, limiting notifications can help reduce data consumption.
Peace of Mind: Having the ability to control what you're alerted about gives a sense of personalization and reduces digital stress.

How to Adjust Your Notification Settings on Codefling:

Log In to Your Codefling Account:

Visit codefling.com and sign in using your credentials.

Access Your Account Settings:

Once logged in, navigate to the top-right corner of the page, where your profile picture and username is, and click on it.
From the dropdown menu select 'Account Settings'.

Navigate to 'Notifications':

In the settings menu, find and click on the 'Notification Settings' option or section or directly access it by clicking on this link.

Review and Modify:

You'll see a list of different activities/events for whic

Question 6

How to Delete Your Account

Accepted Answer

If you’ve decided to delete your Codefling account, follow the steps below to request account deletion. Keep in mind that this process is irreversible after 30 days, and any active licenses tied to the account will be lost.

Steps to Delete Your Account:

Go to Account Settings:

Click the dropdown next to your avatar in the top-right corner of the site and select Account Settings.
Alternatively, you can directly access this page here.

Navigate to Security and Privacy:

On the left side of the account settings page, select Security and Privacy.

Request Deletion:

Scroll to the bottom of the page and click the Request Deletion button.

Deletion Process:

Once the request is submitted, your account will be processed for deletion. The account, along with all active licenses, will be permanently deleted within 30 days.

|| You have up to 30 days to cancel the deletion request. After 30 days, the process is irreversible, and all licenses and data associated with your account will be lost.

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